Homeland Security & Crisis Management

2-1-1 Texas is included in the Governor's Homeland Security Strategy

Homeland Security & Crisis Management

The September 11, 2001 tragedy has drawn attention to the need for a system that can support homeland security strategies to connect people quickly and efficiently with help and community information. 2-1-1 Texas fills that need.

The terrorist attack created one of the greatest challenges that the United States network of community information and referral providers has ever seen. Immediately after the attacks, agencies offering information and referral services experienced significantly higher call volumes from families looking for victims, individuals stranded in airports, frightened children and concerned parents, individuals reliving other disasters, mentally ill persons feeling overwhelmed, and people looking for ways to help (donate blood, money, goods, etc.).

There is long term need for the 2-1-1 service following a disaster. The trauma of the tragedy often produces increasing need for referrals for substance abuse, eating disorders, domestic violence, debt management, employment assistance and similar programs. It is estimated that 6% of victims who seek help following a disaster continue to have unmet needs once all immediate emergency assistance is exhausted. The 2-1-1 system's ability to connect callers with the appropriate resources will address many long term recovery needs of the community.

The 2-1-1 Texas system is an important statewide tool for information sharing and resource mobilization during local, statewide or national disasters. The 2-1-1 Texas System will serve as the memorable, easy-to-access utility for coordinating and disseminating information and referral to all health and human service resources. Residents would clearly benefit from a system providing a single access point into the region's social service network as well as increased service coordination, both under normal circumstances as well in possible future emergencies.

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